SUPPORT.COM US YOUR VERY OWN 24/7 TECH SUPPORT
So there you are working on your computer, doing whatever it is
you are doing, and suddenly your computer malfunctions. You may have
been writing a letter, working online, checking your finances,
downloading some digital pictures from your camera, writing the next
great American novel and poof it all just starts to fall apart.
Maybe your computer's been infected by a virus, maybe it's spyware
or your hard drive has something corrupted that's causing it to act
erratically. So now what do you do? Call someone? Who? And what if
it's 2 in the morning when it happens? I'm sure there's a Murphy's
Law correlation that says something to the effect that when your
computer has a problem, it will be at the worst possible time and
when you need something that's most vitally important.
Fortunately I'm going to tell you how you can call your very own
live Personal Technology Expert who's available to you 24 hours a
day, 7 days a week. This person will talk to you over the phone and
begin guiding you towards a solution to get you up and running
again. In fact, using your internet connection, this person actually
has the ability to remotely take over your computer and see
everything you see on the screen. Being an expert, they will be able
to spot things on your screen that you may not even have noticed if
you were just speaking to them. And once they take command of your
computer, you just sit back and relax while they examine everything
using specially designed software to root out the problem, discover
the flaws, actually repair the damage and get your computer back up
and running. Not only will they fix these problems, they will get
your computer performing like it was new, getting rid of
non-essential files and eliminating unnecessary background tasks
that have been insidiously slowing down your computer's performance.
Now I'll bet you're thinking that only the big companies could
afford having their own on-call technical support team. Well this
used to be the case but now the everyday PC user can afford to have
this kind of hi-tech help too. Welcome to Support.com. Support.com
is a US-based technical support organization that's comprised of a
cloud-based team of computer experts who are ready to help you no
matter what the time of day or night. These Personal Technology
Experts can also work together if needed to most effectively solve
your computer problems in the fastest way possible.
Typically when you call a company (only within their hours of
operation) that made your computer, their goal is to basically get
you off the line as fast as possible. They also will only be able to
help you with their products and not any of the software you've
added nor the peripherals you may have connected to it such as a
printer or a router which may be the source of your problem. What
you need is a service like Support.com that can look at the whole
picture, a company that's not on the clock and one that will stay
with you until your problem is solved. And that's exactly what
Support.com does. They stay with you until they've fixed your
problem and have you up and running.
The need for technical support is growing and wherever there's a
need, you'll find more of these tech-support companies becoming
available. But like anything else when you have more than one,
you'll find good and bad. Support.com has been around for over 10
years and has an excellent reputation. Their service comes with a
money-back guarantee that says if they can't resolve your problem
within 5 days of service delivery, you'll get a full refund for the
service purchase price. I've personally experienced how effective
they are and before recommending them, I've interviewed many who
have used Support.com and in every instance, their computers were
brought back to an operational status. Of course if Support.com
determines that your computer has a hardware malfunction, then
you're going to have to bring it in for repair to a qualified
technician. But at least you'll know what's wrong when you bring it
in and that can be worth its weight in gold as well.
Support.com offers different monthly or annual service plans ranging
from Personal, Family, Home Office and Small Business - all of which
are very reasonably priced. In fact, you'd probably spend more on a
single home service call or lugging your PC to a repair center. And
by the way, leaving your unprotected PC at a repair store opens up
another whole set of security issues where technicians have complete
access to your private data stored on your hard drive. Support.com
does have One-Time Fix services but the best value is to opt for the
service plans as they are unlimited in the number of times you can
call them for help. And with the service plans, you can call in even
if your computer is running well. Why? Because preventative
maintenance can help thwart PC disasters from happening in the first
place. Support.com will remotely scan your PC for potential problems
and fix them before they cause the damage. Nice. When you go to the
Support.com website to register, here's one last tip. Enter in the
Coupon Code COMPAM25 when you check out and you'll get an additional
25% off of any service you buy! Don't wait until it's too late. Now
you'll always have a Personal Technology Expert to call when you
need them.
www.Support.com
| Craig Crossman is
a McClatchy-Tribune newspaper columnist writing about computers and
technology. He also hosts the nation's longest running nationally syndicated radio talk show on
computers and technology, Computer America, heard on both the Business TalkRadio
Network® and the Lifestyle TalkRadio Network®, weeknights at 10PM Eastern
time. Visit his website at http://www.computeramerica.com |
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